Customer Service

At the core of Skygreen is our customer centric philosophy. We value our customers and are wholly committed to delivering excellence in service to them.

With a team of highly skilled customer service representatives on hand at Skygreen’s contact centre, we strive to consistently meet and exceed customer expectations.

We regularly benchmark against best practices in customer service nationally and internationally. Additionally, we employ rigorous training methods that ensure that contact centre staff are trained in all facets of customer service such as, dispute resolution, cultural awareness, diversity and customer care.

Skygreen is at the forefront of delivering custom-built contact centres for specialised business needs.

Skygreen can specifically brand customised contact-centres, with numbers and on-hold announcements. All Skygreen Contact Centre staff receive intensive on-site training and are conditioned to deal with issues within an efficient time-frame. Contact Centre managers are expertly trained in dispute resolution and workforce management.

With all candidates vetted through Skygreen’s stringent recruitment process, clients can be assured that the professionalism and integrity of their business will be upheld. Skygreen utilise the latest in communications technology to ensure that all calls are answered within set KPI’s and handled with professionalism and care.

Skygreen’s Contact Centres can be tailored for any size business and can be activated within the shortest of timeframes.